Contact your local town hall for information of how and where to obtain the Tarjeta Ciudadana which will grant you access to bus, train and metro on the island for free. A request of 5€ may be required to charge the card but all journeys will be free.
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Call 971-220000. Listen to message and press option 3 for English. If the operator answers in Spanish just say English and you will be transferred to an English speaker. For appointments 8am to 9pm daily.